Establishing a Remote Connection to your oxidizer is one of the most critical service enhancements you can make.
Manufacturers understand that establishing a remote connection with pollution control systems and process equipment is essential for business continuity. For Anguil clients with remote connection capability, it is both a lifeline during system upsets as well as a “force-multiplier,” akin to getting the experience and knowledge of several engineers on site for the price of one.
How is Remote Connection Typically Used?
Anguil generally uses remote assistance in our Field Service and Engineering departments to connect with equipment controls and make program changes or perform troubleshooting. Essentially, we can do many things remotely and have the same result as standing at the control panel onsite, such as watching the machine in operation, seeing alarms happen, and diagnosing issues. Once connected to a customer’s PLC, Anguil can monitor all connected instrumentation. Using this information, we can troubleshoot issues including operational efficiency and the inability to start or operate the equipment.
We can accomplish even more equipment troubleshooting if the customer has an employee we can direct on what to physically check. In these cases, we can solve problems very fast, saving a potentially costly service visit or solving an equipment emergency when time cannot wait for the arrival of our service personnel.
Remote Connection in Uncertain Times
While remote connection has been a standard inclusion with Anguil equipment for many years, it gained elevated significance during global pandemic uncertainty when travel and many businesses were shut down. While Anguil remained open as an essential business, remote connection enabled us to stay connected to our customers and even support them in new ways, including “site” supervision.
For almost every aftermarket project requiring equipment work, Anguil sends a Field Service Engineer (FSE) to site for project supervision. However, during the COVID-19 global pandemic, Anguil was unable to go to a customer’s site due to COVID-19 safety restrictions at the plant. The project was a complex internal heat exchanger replacement, which required the removal of a large portion of ductwork attached to the system, electrical, and structural steel. This undertaking normally would have required an FSE onsite for up to a month.
The pandemic restrictions certainly presented a challenge to our aftermarket team, but at Anguil, we do whatever it takes to deliver for our customers.
Remote Connection Saves the Day in a New Way
Fortunately, the customer had remote connection established with Anguil. Our Aftermarket team decided to leverage this capability in a new way: remote installation supervision. With the customer onboard, our team strategized on the best execution strategy. A technical and mechanical package was put together
for the contractor to follow and conversations during the installation were on an as required basis. Most importantly, the remote installation approach offered additional flexibility with staffing: instead of assigning an FSE for project supervision, the Aftermarket team assigned the Project Engineer.
There were multiple benefits to this approach as the Project Engineer has much more intimate knowledge on the work being done. He completed many Solidworks models and drawings to guide the customer on how to remove and replace the heat exchanger. The Anguil Engineer was also able to monitor their
progress remotely at various points with a check in video call and resolve technical issues with the customer at their pace. At the same time, sending the Project Engineer to site to supervise would not be ideal for Anguil or our other Aftermarket customers as he could not keep up on his other projects while on site.
Remote installation supervision also softened the blow of other project complications. The customer faced many personnel and weather issues during installation. COVID-19 shut the plant down in the middle of the project for two weeks. A snowstorm shut the plant down for a couple days. If Anguil had an FSE onsite during this time, they would have been stuck in a hotel for that amount of time.
Across the board, leveraging remote connection was a win-win for everyone. Due to the nature of this project and the savings incurred during remote assistance, Anguil was able to issue a credit to the customer worth over $12,000! The heat exchanger installation was successful and the customer was very pleased.
Interested in Remote Connection for Your Oxidizer System?
Remote connection capability is not just for Anguil systems! With a simple evaluation, Anguil can determine what needs to be done to get your oxidizer connected to our team of experts. Once online access is established, we can troubleshoot existing issues and help prevent future malfunctions. Get in Touch with Anguil’s Aftermarket team to learn more about adding remote connection capabilities.